How Hybrid Human–AI Workflows Are Redefining UX Analytics

The rise of AI co-pilots and agents is shifting healthcare from individual user journeys to hybrid, collaborative workflows, reshaping both interfaces and analytics. Traditional UX metrics like retention or time-on-task no longer capture what matters. Instead, we must track new signals, such as how clinicians accept or override AI suggestions.

With the EU AI Act mandating post-market monitoring in high-risk systems, healthcare provides a powerful case study. This talk examines evolving UIs, the need for new metrics in hybrid workflows, and how analytics must move beyond clicks to capture trust and experience. While grounded in clinical practice, the lessons extend to any field where humans and AI work side by side.